FAQs

    Shipping & Return

    • At VESSILS, we offer free shipping within the US on order over $100. For returning policy, please refer to our Return & Refund Section.

    Warranty

    • Please refer to our warranty policy for the terms and covered conditions.

    I see hairline cracks on the glaze, is this a problem?

    • No. Hairline cracks are the spider-web pattern, small and thin fractures that can appear on the ceramic or glazed surface of the grill. While they might look concerning, they are often a natural result of crazing. Crazing does not impact the functionality or lifespan of your grill. It's not a defect.

    I just received my grill but it's cracked, what do I do?

    • If you purchased the grill from a retailer, please reach out to them for assistance
    • If you purchased the grill from vessils.com, please contact support@vessils.com for timely assistance.

    How to assemble a VESSIL grill?

    • Please refer to our user manuals here.

    How to clean my VESSILS Kamado Grill? 

    • VESSILS Kamado Grill is self-cleaning. Heat it up to 260°C (500°F) for 30 minutes, and it will scorch off all food and debris. 
    • PLEASE DO NOT use water or any other types of cleaning product to clean the inside of your Kamado. The walls are porous and will absorb any fluids used, which could cause the Kamado to crack. 
    • For detailed instruction on cleaning and caring, please refer to the user manual.

    How high does the thermometer read? 

    • The thermometer on our grills will read up to 450°C ( 842°F)

    What's the outdoor temperature this grill can withstand?

    • We have stress-tested all of our grill models by using the firebox right out of the freezer, and all grills are working properly under extreme weather conditions. If the grills are stored outdoor, cover the Kamado once completely cooled with a suitable rain cover. It is recommended the Kamado be stored under a covered space or shed over winter for complete protection. 

    How long does it take for the grills to cool done?

    • Every VESSILS Kamado Grill is designed to retain heat. For a grill that is heated up to 260°C ( 500°F) or higher, it can take up to 3-4 hours to cool down by itself.