Community-Driven FAQs
We craft our FAQs from the most common questions asked by our community, ensuring you have answers at your fingertips. But please don't hesitate to call (212) 589-8813.
Warranty
We offer limited lifetime warranty on ceramics parts and 1-3 years on other parts. Please refer to our warranty policy for the terms and covered conditions.
Shipping & Return
We offer free shipping to the lower 48 states in the US on orders over $100. Full-size grills arrive on a pallet. It usually takes less than 5 (east coast) to 10 (west coast) business days to arrive. We offer a 30-day return policy, please refer to our return policy for details.
Grill Assembly Guide
Please refer to our manuals to assemble all our grills and accessories.